Payments & Refunds

Everything you need to know about payments, modifications, and our refund policy

Effective Date: August 27, 2025

Payment Information

Accepted Payment Methods

We accept secure payments through our trusted payment processor, Stripe:

Visa

Mastercard

Amex

Discover

Payment Terms

Full Payment Required: Complete payment is required at the time of booking to secure your reservation
Secure Processing: All payments are processed securely through Stripe with industry-standard encryption
Confirmation: You'll receive an email confirmation once payment is successfully processed
Receipt: Digital receipts are provided for all transactions

Service Modifications

We understand that plans can change. Here's how we handle service modifications:

Add-On Services: Additional services can be added up to 48 hours before your scheduled delivery, subject to availability
Package Upgrades: Upgrade to a larger package up to 7 days before service (additional payment required)
Package Downgrades: Downgrade requests must be made at least 7 days in advance (refund difference applies)
Special Requests: Custom arrangements can be discussed and added with additional payment if needed

Refund & Cancellation Policy

Important Cancellation Policy

Payments are non-refundable within 7 days of your scheduled delivery date. This policy ensures we can properly plan our harvest, staffing, and delivery routes.

Cancellation Timeline

More than 7 days before delivery

Full refund available (minus processing fees)

7 days or less before delivery

Rescheduling available, but no refunds

Day of delivery

No refunds or rescheduling (pumpkins already harvested and prepared)

Rescheduling Options

Free Rescheduling: Available up to 7 days before your scheduled date, subject to availability
Same Season Only: Rescheduling must be within the current fall season (September-November)
Availability Dependent: New dates subject to our delivery schedule availability
One-Time Change: Each booking includes one free rescheduling opportunity

Weather-Related Cancellations

Good News! If we need to cancel or reschedule due to severe weather conditions:

You will receive a full refund OR free rescheduling (your choice)
We'll contact you as soon as possible to discuss options
Weather cancellations are at our discretion for safety reasons
Light rain does not typically affect our service

Refund Processing

Processing Time: Approved refunds are processed within 5-7 business days
Refund Method: Refunds are issued to your original payment method
Processing Fees: Small processing fees (typically 3-5%) may be deducted from refunds
Confirmation: You'll receive email confirmation when your refund is processed

Need Help with Payments or Refunds?

Our team is here to help with any payment questions, refund requests, or service modifications.

Email Us Directly Contact Form

We typically respond to payment and refund inquiries within 24 hours